Support
Email support@dispatchme.co.uk and we will reply within one working day. Tell us which app you are using, the phone you are on, and what happened — a screenshot helps.
Passengers
- About a ride, fare or driver: contact the taxi office you booked with. Its phone number is in the app and on your booking.
- The app is not working: email us.
- Delete your account: in the app, open Profile and choose Delete account.
Drivers
- Signing in: your office gives you your email and password. Ask them to reset it if you are locked out.
- Not getting jobs: check you are online, allow location “Always” and turn on notifications for DispatchMe Driver in your phone's settings.
- Documents, pay or jobs: speak to your office.
Taxi offices
- Use the help button in your console — it opens a ticket with the whole conversation attached.
- Or email support@dispatchme.co.uk for anything about your account, billing or the software.