Dispatch that says who to send, and why.
DispatchMe ranks your available drivers for every job and gives the reasons in plain words: how far away they are, whether their car fits, whether they're already in the zone. Your dispatcher sends the top name with one tap, or switches on auto-dispatch and lets it allocate.
It runs in a browser on the office computer, and in the Office app on a phone.
How does DispatchMe choose a driver?
In two passes. First it rules out anyone who can't do the job. Then it ranks everyone left and writes down why. The person on the desk doesn't need to know the fleet to make a good call.
Ruled out, with the reason shown
- Offline, on a break, unavailable, suspended or in an emergency
- Not enough seats, or not enough room for the bags with that many aboard
- Missing something the job needs, such as wheelchair access
- Already holds a job at that time, allowing for the drive between
- Their shift ends before this job would finish
- Documents out of date or not yet approved by the office
Ranked on what matters for this job
- Time to the pickup, using live traffic, and the empty miles to get there
- When they clear their current job
- Whether the car is the right size, not just big enough
- Whether they're already in the pickup zone
- Fairness: who has earned least per hour online today
- Reliability, how often they decline, and whether the customer prefers them
| Strategy | What it leans on |
|---|---|
| Balanced | All the factors together. The default. |
| Nearest driver / Fastest ETA | Distance or drive time above everything else. |
| Zone queue | Drivers already in the pickup zone. |
| Fair distribution / Earnings balancing | Drivers who have earned least per hour online today. |
| Vehicle capability first | The car that fits the job best. |
| Preferred drivers | Drivers the customer has asked for before. |
Offers that go to the next driver on their own.
Switch on “Offer new jobs to drivers automatically” and each new job goes to the top driver on their phone, with a countdown. If they pass or don't answer, it moves down the list without anyone touching it.
- 1
The top driver gets the offer
A full-screen card with the pickup, the trip, the fare and a countdown. They accept or decline. - 2
The clock fits your fleet
Up to 15 seconds. Once your drivers have answered a few offers, the window is set from how quickly they usually reply. - 3
A pass moves it on at once
A decline goes straight to the next driver. A missed offer moves on within the minute. - 4
Nobody takes it? It comes back
After eight drivers, the job returns to the board marked as not accepted, so a person can step in.
Pre-books work differently
When the office assigns a pre-booked job more than two hours ahead, the driver has until an hour before pickup to accept. If they don't, it comes back to the office rather than going to someone else.Auto-dispatch for the quiet hours.
One button on the board: for 1 hour, for 4 hours, or until you turn it off. While it's on, jobs due in the next 30 minutes are allocated for you. With automatic offers on, it sends offers; otherwise it gives the job to the top driver. Every allocation is written to the audit log.
The screen says it plainly when you switch it on: you're still responsible for those jobs. It's for the hours when one person is covering the phones and the board, not a replacement for them.
An alert before a job is missed, not after.
DispatchMe watches every job that has no driver accepted. When the pickup is 20 minutes away it marks the job at risk. At 10 minutes, or once it's late, it becomes urgent.
- A bell alert in the console, warning then critical
- A push to office phones, rolled into one summary when several jobs are at risk at once
- An on-screen prompt with Open job and Auto-dispatch now
- One alert per job per level, so nobody is shouted at twice
It's on by default. It watches for jobs with no driver; it doesn't check whether a driver who has accepted is actually moving.
When a driver needs help, every screen knows.
A driver slides to alert the office from the safety toolkit in the driver app. A passenger can raise an alarm from their tracking link. Either way, the office sees it straight away.
A red banner on every page
A push to office phones
Acknowledge, escalate, resolve
Questions offices ask
Does DispatchMe allocate jobs on its own?
Only when you tell it to. Auto-dispatch is a switch on the board: for 1 hour, for 4 hours, or until you turn it off. While it is on, jobs due in the next 30 minutes are allocated for you. The rest of the time it suggests and your dispatcher decides.
Can the dispatcher ignore the suggestion?
Yes. The suggestion is a ranked list, not a lock. Your dispatcher can send any driver on the list. DispatchMe refuses only a driver who already holds a job at that time, counting the drive between the two.
How long does a driver get to accept an offer?
Up to 15 seconds. With automatic offers switched on, the window adapts to how quickly your own drivers usually answer. A pass moves the job to the next driver at once, and after eight drivers the job comes back to the board.
What counts as a job at risk?
A job with no driver accepted and a pickup within 20 minutes is at risk. At 10 minutes or less, or once it is late, it becomes urgent. The office gets a bell alert, a push to office phones and an on-screen prompt to open the job or auto-dispatch it.
Does it work with zones?
Yes. Zones are areas such as a town centre, a station or an airport; for now we add them for you rather than you drawing them. A driver already in the pickup zone ranks higher, and the Zone queue strategy weights that most. It is not a first-in, first-out rank queue.
Related
- Driver appWhat the driver sees when an offer lands, and everything after.
- Caller IDThe caller's name and usual journey on screen before you answer.
- Paste a bookingTurn a WhatsApp or email confirmation into a draft job.
- ComplianceWhy a driver with an expired licence never reaches the list.
- For small fleetsRun the desk with one person and still not miss jobs.
- PricingWhat DispatchMe costs once your free trial ends.
Watch it pick a driver.
The live demo is a made-up London fleet, running now. Sign in, open the board and see the reasons for yourself. Or start free and put your own drivers on it tonight. Read more about the driver app.