Made for a cab office, not a ride-hailing app.
DispatchMe is dispatch software for UK taxi and private-hire offices: a dispatch console in the browser, plus Office, Driver and Passenger apps. It exists because the person running the desk at a cab office has a different job from a ride-hailing algorithm, and DispatchMe is built around that job.
Why does DispatchMe exist?
A cab office takes bookings by phone, from regulars, schools and businesses, and sends its own licensed drivers. The product has been shaped by calls with people who run UK cab offices, and a few things came up again and again.
The desk is often a new starter
Vehicles by size, not model
Money the way offices already run it
Passengers pay the driver
Records the licensing authority asks for
No sales call to look
How it's built.
One web application does everything. The apps on the phone are the same product, made to work well on a phone.
| Part | Who uses it | Where it runs |
|---|---|---|
| Dispatch console | Office staff | Any web browser |
| Office app | Office staff on the move | Android app; iPhone app coming soon to the App Store |
| Driver app | Drivers | Android app; iPhone app coming soon to the App Store |
| Passenger app and booking page | Passengers | Android app, and your booking page in any browser |
It runs on a server at Hetzner in Nuremberg, Germany. More in security and data.
How we support offices.
The help button in the console answers common questions straight away from our written help. Anything it can't answer, or when you ask for a person, goes to us as a ticket with the conversation attached.
You can also email support@dispatchme.co.uk. See contact for what to include.
Company details.
Questions about us
Who is behind DispatchMe?
DispatchMe is a trading name. The operating company is being registered, and its name, number and registered office will be published on this site as soon as registration completes.
Is DispatchMe a ride-hailing app?
No. It is software for licensed private-hire and taxi offices to take bookings, dispatch their own drivers and keep their records. Passengers book with your office and pay your driver.
Where is my data kept?
On a server we run at Hetzner in Nuremberg, Germany. The app and its database are on the same server, and the database can only be reached from it.
How do I get help?
Offices use the help button in the console or email support@dispatchme.co.uk. Passengers with a question about a ride should contact the cab office they booked with.
See it for yourself.
Start free with your own office, or open the live demo first.