Contact DispatchMe.
Email support@dispatchme.co.uk about anything to do with DispatchMe: your office's account, the software, or the apps. If you run an office on DispatchMe, the help button in your console is the quickest way in.
Passengers and drivers: the questions most people have are for your cab office, not us. The table below says who to ask.
Who should I contact?
| You are | About | Contact |
|---|---|---|
| A passenger | A ride, a fare, a driver or lost property | The cab office you booked with. Its number is in the app and on your booking. |
| A passenger | The app not working, or deleting your account | support@dispatchme.co.uk |
| A driver | Pay, documents or jobs | Your office. They approve documents and settle your pay. |
| A driver | Your sign-in | Forgot password under the sign-in button, or support@dispatchme.co.uk |
| A driver | The Driver app not working | support@dispatchme.co.uk |
| An office on DispatchMe | Anything at all | The help button in your console, or email us. |
| Thinking of using DispatchMe | Questions, a walkthrough, switching | support@dispatchme.co.uk |
What to put in your email.
A few details save a round of questions and get you an answer sooner.
- Your office's name, or the office you booked with or drive for
- Which app or screen: dispatch console, Office app, Driver app, Passenger app or booking page
- The phone or computer you're on, for example the phone model or the browser
- What you did, what you expected, and what happened instead
- A screenshot, and the booking reference if it's about a job
Please don't send passwords
We never need your password. If you're locked out of the office console, use Forgot password on the sign-in page. Drivers can use Forgot password in the Driver app, which emails them a code.Company details.
DispatchMe is a trading name. The operating company is being registered; its name, number and registered office will be published here as soon as registration completes. More about DispatchMe.
Questions about contacting us
Is there a phone number?
Not at the moment. Email support@dispatchme.co.uk, or if you run an office on DispatchMe, use the help button in your console.
I'm a passenger with a problem about a ride. Can DispatchMe help?
The cab office you booked with handles rides, fares and drivers. Its phone number is in the app and on your booking. Email us if the app itself isn't working.
Can I get a walkthrough before signing up?
Email us and say so. You can also open the live demo, a made-up London fleet, at any time without speaking to anyone.